SMS Text Chat

Don’t want to call or use mobile banking? We offer a convenient way to use SMS texting on your mobile device and get support for basic inquiries on your BankOnBuffalo accounts from our Customer Service Center. SMS Text Chat* uses end-to-end security to ensure your message is encrypted for your security and privacy.

Text 1-844-510-0819 with your basic inquiry, and our Customer Service Center will support you. The feature is available during regular Customer Service business hours; these hours may be affected by holidays. Regular hours include:

7:00 am to 7:00 pm Monday – Friday
8:00 am to 3:00 pm on Saturdays

When you use this service, you will be required to verify your identity before we can support your inquiry. We recommend not using SMS Text Chat for highly complex inquiries, as a live Customer Service or Branch Representative will better serve you.

By submitting a text message, you are opting in for text communication and consent to receive text messages from the BankOnBuffalo SMS service. BankOnBuffalo does not send unsolicited marketing messages via BankOnBuffalo SMS Text Chat. If you no longer want to be part of SMS Text Chat, at any time, you can text STOP to 1-844-510-0819 to unsubscribe/opt-out**.

*Message and Data Rates may apply from your mobile service provider. Your mobile device must have the ability to send and receive text messages. BankOnBuffalo  will never send unsolicited text messages.
**Text STOP to 1-844-510-0819 to unsubscribe and stop all BankOnBuffalo SMS Text Chat messages to the mobile device.


Q: How do I opt-in/subscribe to BankOnBuffalo SMS Text CHAT?

A:  To opt-in, Send a Text message to 1-844-510-0819 to subscribe to the mobile device's BankOnBuffalo SMS Text Chat messages. 

Q: How do I opt-out/unsubscribe from the BankOnBuffalo SMS Text CHAT?
A:   Text STOP to 1-844-510-0819 to unsubscribe from SMS Text Chat messages to the mobile device. You are also in control and can stop using the service by not texting. We do not send unsolicited texts.

Q: If I opt-out, how do I resubscribe if I want to use the SMS Text Chat Service again?
A:   To resubscribe, text START to 1-844-510-0819 to re-enroll your mobile number for SMS Text Chat on your mobile device.

Q: Is my BankOnBuffalo SMS Text Chat message secure?
A:   Yes, SMS Chat uses end-to-end security to ensure your message is encrypted for security and privacy.

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