SCAM ALERT:  We have seen a rising number of fraud cases in which a person pretending to be a bank employee contacts a customer about a suspected unauthorized transaction. The contact then asks for personal information in order to “clear up” the problem. As a reminder, the bank will NEVER call, text, or email you and ask for personal information. If you receive such a call from your “banker,” do not give personal information and hang up immediately. If you receive a text or email, do not respond. To report suspected fraud on your account, please contact your local branch or call Customer Service at 1-844-510-0819.

Customer Service

Our Customer Service Center can help you with any questions concerning an existing deposit account, a recent application, or any product or service offered by BankOnBuffalo Bank.

You can contact us by:

  • visiting your local BankOnBuffalo office,
  • calling or texting 1-844-510-0819 between the hours of 7:00 a.m. and 7:00 p.m., Monday through Friday, and 8:00 a.m. to 3:00 p.m. on Saturday,
  • or try ServiceCall or Personal eBanking for 24/7 access to your BankOnBuffalo accounts. Simply dial 1-866-224-7314 to gain access to your account balance, information on checks or withdrawals, verify deposits, transfer funds, make loan payments or more.


You can also email us at CustomerServiceCenter@BankOnBuffalo.bank, or click the Live Chat link at the top of the page and we'll be happy to assist you.

Check out our Frequently Asked Questions for common solutions.

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